1. General
By accessing and using this website (www.highcratfy.com) and purchasing products from High Crafty, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

2. Products

  • All items are handmade by skilled Moroccan artisans.
  • Slight variations in size, color, or pattern may occur due to the artisanal nature of the products.
  • Custom or personalized orders are final and non-refundable.

3. Pricing & Payment

  • Payments are processed via secure, encrypted gateways.
  • Any applicable duties, taxes, or customs fees are the buyer’s responsibility.

4. Orders & Processing

  • Orders are processed within 1–4 business days.
  • We reserve the right to refuse or cancel any order in case of unavailability, error in product description, or incorrect pricing.

5. Shipping & Delivery

  • We ship worldwide from Morocco using trusted carriers.
  • Estimated delivery times: Europe: 5–14 business days | USA: 4–10 business days.
  • Tracking details are provided once your order is shipped.
  • Delivery times are estimates only and delays beyond our control may occur.

6. Returns & Refunds

Refunds will be processed once the returned item is inspected and approved.

Returns are only accepted for defective or damaged items, reported within 7 days of receipt.

Custom and personalized orders are non-returnable.